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Senior IT Support Engineer (C-suite Support)

ICONMACharlotte, NC🇺🇸United StatesPosted Oct 6, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Charlotte, NC, United States
Posted
19 hours ago
Android

Job Description

Our Client, a Business Maunufacturing and Supply company, is looking for a Senior IT Support Engineer (C-suite Support) for their Charlotte, NC location.
Responsibilities:
  • Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
  • Respond to and assist customers who reach out directly, making tickets for work performed.
  • Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
  • Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades – as well as non-standard equipment for approved customers.
  • Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives. 
  • Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
  • Identify recurring issues, document as Problems and escalate to appropriate personnel
  • Keep management informed of potential issues including those with customers
  • Represent technical bridge between technology groups and business units
  • Make recommendations for and implement improvement in processes and procedures
  • Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
  • Performs other related duties as assigned by management
  • Understand and apply the Priority Matrix.
  • Strive to meet metric goals and avoid breaches.
 
Requirements:
  • Bachelor's Degree (minimum) or equivalent work experience and knowledge
  • Five plus years of experience in infrastructure and/or desktop support arena; C-Suite experience preferred
  • Advanced technical troubleshooting skills
  • Ability to function effectively and quickly in stressful situations / circumstances
  • Fast response time to customers
  • Strong customer service/soft skills
  • Ability to multitask and come up with innovative solutions to customer problems quickly.
  • Strong remote support skills and familiarity with remote support tools
  • Outstanding interpersonal skills, able to explain IT matters in lay terms
  • Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
  • Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
  • Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)

Preferred Skills:
  • Experience with C-suite executives
  • Leadership skills; ability to lead a project
  • Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.
 
Why Should You Apply?
  • Excellent growth and advancement opportunities

#mcb

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