Quick Overview
Job Description
We're seeking an IT Specialist to join a long-term Department of Defense support program that helps maintain critical IT connectivity and operations across multiple locations worldwide. This is a great opportunity for someone looking to grow their IT career within a stable environment that offers training, mentorship, and long-term career potential.
What You'll Do
Install, configure, troubleshoot, and maintain IT hardware and software
Provide break/fix support for desktops, laptops, and peripheral devices
Support network-connected equipment and end-user systems
Respond to service requests and technical issues in a customer-facing environment
Gather and analyze technical requirements to help support operational needs
Work closely with team members to resolve issues and deliver high-quality support
Interact with users of varying technical backgrounds, including senior personnel Required Qualifications
Active Secret Clearance or ability to obtain/maintain one (Interim Secret may be considered)
Security+ CE certification required (A+ CE or Network+ CE may be considered to start)
Experience with desktop support, help desk, troubleshooting, or IT customer support
Strong communication and customer service skills
Ability to work independently and professionally in a fast-paced environment
Preferred Qualifications
Experience working with ticketing systems
General networking knowledge
Strong troubleshooting abilities
Ability to lift up to 50 pounds
Positive attitude and willingness to learn Why Join?
Long-term program supporting a major DoD technology environment
Stable team with strong employee retention
Opportunities for growth and advancement
Collaborative team environment with hands-on mentorship
Pathways to more advanced support responsibilities as experience grows Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) · This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) · Because an active or interim DoD clearance is required, U.S.
Citizenship is required
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