IT Support/ Help Desk/ Technical Support/ Service Desk - L1

IT Support or Technical Support
Location : Seattle WA
Job Type: Full-Time Position

Job Summary

We are looking for an IT Support professional to provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

Responsibilities

• Provide L1/L2 technical support to users through phone, email, chat, and tickets.
• Troubleshoot Windows desktops, laptops, printers, and other IT devices.
• Support Microsoft Office 365, Outlook, Teams, and other business applications.
• Handle password resets, account issues, and user access requests.
• Troubleshoot basic network, VPN, Wi-Fi, and connectivity issues.
• Create, update, and resolve tickets using ServiceNow, Jira, or similar ticketing tools.
• Support Active Directory / Azure AD user and access management.
• Install, configure, and maintain software and hardware.
• Escalate complex technical issues to appropriate support teams.
• Maintain knowledge articles and technical documentation.
• Follow IT security, support, and company procedures.

Required Skills

• 2+ years of experience in IT Support / Technical Support / Service Desk.
• Strong knowledge of Windows 10/11.
• Experience with Office 365 / Microsoft 365.
• Basic knowledge of Active Directory / Azure AD.
• Basic troubleshooting of network, VPN, Wi-Fi, hardware, and software issues.
• Experience with ServiceNow, Jira, or other ticketing systems.
• Good communication and problem-solving skills.