Service Advisor - Customer Service & Sales

Service Advisor – Customer Service & Sales
Bob Weaver Auto | Pottsville, PA
Are you great with people, comfortable talking about money, and able to keep things moving in a fast-paced environment? Bob Weaver Auto is looking for a
Service Advisor to guide customers through the vehicle service and repair process from start to finish. This is a customer service and sales position. You will build relationships with customers, communicate repair recommendations, help customers make informed decisions about their vehicles, and coordinate with our technicians to keep work moving efficiently.

Automotive experience is preferred, but it is not required for the right candidate. Strong customer service, consultative sales, or service-industry experience can translate well into this position. Who Will Succeed in This Role?

You may be a great fit if you

Enjoy working directly with customers and building relationships
Are comfortable recommending services and asking for customer authorization
Can explain pricing and repair recommendations confidently and professionally
Stay organized while handling multiple customers and priorities
Communicate well by phone, text, email, and in person
Take ownership of customer concerns and follow through
Enjoy working in a busy, team-oriented environment
Want a career where your performance can increase your earning potential

What You'll Do
Greet customers and check vehicles in for service
Listen to customer concerns and accurately document repair needs
Schedule and coordinate service appointments
Communicate with technicians throughout the repair process
Keep customers informed about vehicle status, pricing, and completion times
Review and recommend maintenance and repair services
Prepare estimates and obtain customer authorization
Finalize repair orders and review completed work with customers
Follow up with customers as needed
Help create the level of service that keeps customers coming back
What We're Looking For
Strong customer service and communication skills
Sales experience or the ability to confidently recommend products and services
Dependable, organized, and able to follow through
Comfortable working in a fast-paced environment
Able to manage multiple customers and priorities at the same time
Comfortable learning and working in multiple computer systems
Professional appearance and communication
Valid PA driver's license
Automotive service experience is a plus, but we are willing to train a strong customer-focused candidate with the right sales ability, work ethic, and desire to learn.

Why Join Bob Weaver Auto? Established, family-owned dealership
Busy service department with consistent customer traffic
Training and career advancement opportunities
Health, Dental & Vision benefits
401(k)
Employee vehicle purchase discounts
Payment plans for personal vehicle repairs
Modern service facility
Free college tuition opportunities through Strayer University for eligible employees and family members
If you are looking for more than just another customer service job—and want the opportunity to build a long-term career in the automotive industry
—we would like to meet you.

Apply today to start a conversation with our team. Learn more about our company and career opportunities at WorkWithWeavers.com (