Onsite Desktop Manager

NOTE:- Looking for a pure Desktop Manager who has experience in managing enterprise level teams.

Work Location :- Downtown Boston

• Team Leadership: Manage, mentor, and schedule a team of desktop support technicians.
• SLA Compliance: Oversee ticket queues to ensure timely resolution of technical issues.
• Clinical Support: Maintain hardware and software for electronic health records (EHR) and medical carts.
• Regulatory Compliance: Enforce strict data security policies to maintain HIPAA and HITECH compliance.
• Project Management: Lead hardware refresh cycles and software deployment projects across facilities.
• Vendor Relations: Manage relationships and service contracts with hardware and software vendors.
• On-Call Management: Coordinate 24/7 escalation support rosters for critical clinical environments.

• Strong desktop support and IT operations skills, including experience with Windows operating systems, endpoint hardware, and common productivity applications.
• Experience leading or supervising technical support teams, with skills in coaching, performance management, and workload prioritization.
• Knowledge of IT service management practices, including ticketing systems, incident and request management, and documentation standards.
• Understanding of networking basics, user account administration, and security best practices related to end-user computing.
• Excellent communication and interpersonal skills, with the ability to work effectively with clinical and administrative stakeholders.
• Strong problem-solving and organizational abilities, including capacity to manage multiple tasks in a fast-paced healthcare environment.
• Relevant education such as an associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications, ITIL) are preferred.
• Previous experience in healthcare or a highly regulated environment is required.