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IT Service Desk Specialist

SeaGlass ITPortsmouth, NH🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationPortsmouth, NH, United States
MFAActive DirectoryTechnical SupportAzure

Job description

**W2 ONLY - Not open to third party candidates**

Job Title: IT Service Desk Specialist II

Location: Fully onsite in Portsmouth, NH office

Employment Type: Full-Time Permanent

Description: Will provide advanced technical support to resolve escalated service issues. They act as a liaison between the IT Service Specialist I and senior technical teams. This mid-level role requires a strong ability to diagnose complex problems, maintain technical documentation and support systems critical to end-user productivity. The IT Service Desk Specialist II will work in a team environment collaborating with all employees, and our managed service provider (MSP).

Required Skills:

  • Active Directory, Azure so they understand permissions, groups, etc
  • Service Desk direct or indirect (MSP) experience
  • Familiarity with MFA
  • Any other endpoint configuration experience SCCM, Imaging, Cloning, Backups etc
  • Remote desktop support via SCCM, Bomgar/Beyond Trust similar
  • 4+ years of Technical support

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