Technical Program Manager- Order to Cash, Retail

Skillset required (Baseline): Agile and Waterfall project management, technical program/product management, excellent verbal and written communication, requirements documentation, business analysis, issue triaging, root cause analysis, problem solving, partner management

Additional experience (Preferred): E commerce process experience across Quote/order to cash and Retail fulfillment, familiarity with different fulfillment processes such as online, stores, shipment tracking. Preferred candidates with prior Apple contracting experience.

Tools used (not a comprehensive list): Slack, Wrike, Keynote, Quip (spreadsheet and word processing), Excel, Mail, Calendar, several internal tools (SAP, RADAR, etc.).

Scope of Work:

1. Manage multiple projects that are driving enhancements/new capabilities across multiple internal applications over their lifecycle. Projects will be at varying stages in their lifecycle.
1. Work with Business and BPR teams (WW/AMR/EMEIA/APAC) on requirements documentation and prioritization.
2. Work with Engineering/IS&T teams to review requirements and assess any gaps.

2. Manage project core team calls and communication with a broad XF stakeholder team.

1. Weekly
2. Monthly
3. Ad hoc

3. Lead UAT

1. UAT coordination
2. Issue Triaging
3. Reporting
1. Support system go-live cutover and warranty.
2. Proactively identify risks and work on mitigating these risks ahead of time.
3. Manage non cap / enhancements as applicable, where working for cross functional teams for resolution/deployment.