Product Owner ( ServiceNow)

**** Please note that the candidate needs to be on our W2 for this job******

Title: Technical Product Owner ( ServiceNow development)

Duration: 6 Months ( with extension)

Client: Mayo Clinic

Req ID: 37735709

Remote

They should be available to work CT hours.

This resource will primarily function as a Technical Product Owner supporting a ServiceNow development team operating in a Scaled Agile environment. Strong communication skills, stakeholder engagement, and ServiceNow experience are critical to success in this role.

Primary Responsibilities:

-Partner with business stakeholders, product management, and development teams to gather, analyze, and document requirements.

-Translate business needs into clear user stories, acceptance criteria, and backlog items.

-Facilitate communication between business and technical teams to ensure shared understanding and successful delivery.

-Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.

-Help prioritize work and manage competing stakeholder needs.

-Drive solution discussions and ensure alignment with ServiceNow platform capabilities and best practices.

-Assist with roadmap planning, dependency management, and release coordination within a Scaled Agile framework.

Required Qualifications:

-Strong Business Analyst experience supporting Agile software development teams.

-Excellent communication, facilitation, and stakeholder management skills.

-Experience working in a Scaled Agile (SAFe or similar) environment.

-Working knowledge of the ServiceNow platform and ServiceNow development lifecycle.

-Ability to write and manage user stories, acceptance criteria, and requirements documentation.

-Experience collaborating closely with development, testing, and product teams.

Preferred Qualifications:

-Experience serving as a Product Owner and/or Scrum Master/Scrum Guide when needed.

-SAFe certification, Certified Scrum Product Owner (CSPO), Scrum Master certification, or equivalent Agile credentials.

-Prior experience supporting ServiceNow implementations, enhancements, or platform modernization initiatives.

-Familiarity with ServiceNow Strategic Portfolio Management (SPM) and Agile Development modules.

-Knowledge of ServiceNow's SAFe-related capabilities and Agile planning features is highly desirable.

Key Success Factors:

-Strong communicator who can effectively engage both technical and business stakeholders.

-Comfortable operating in a fast-paced Agile environment.

-Able to step into Product Owner or Scrum facilitation responsibilities as team needs evolve.

-Demonstrates leadership, initiative, and a customer-focused mindset.

-Understands how to leverage ServiceNow platform capabilities to support Agile delivery and business value realization.

Required Education:
-Bachelor's Degree (business, Computer Science, engineering, technology, health care) AND 3+ years of relevant technical experience
OR
-7+ years of relevant technical experience.

Required Certifications & Licensure:
-Certification in Scrum Product Owner within 1 year