TECHNICAL PRODUCT OWNER

This resource will primarily function as a Technical Product Owner supporting a ServiceNow development team operating in a Scaled Agile environment. Strong communication skills, stakeholder engagement, and ServiceNow experience are critical to success in this role.

Primary Responsibilities

• Partner with business stakeholders, product management, and development teams to gather, analyze, and document requirements.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Facilitate communication between business and technical teams to ensure shared understanding and successful delivery.
• Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
• Help prioritize work and manage competing stakeholder needs.
• Drive solution discussions and ensure alignment with ServiceNow platform capabilities and best practices.
• Assist with roadmap planning, dependency management, and release coordination within a Scaled Agile framework.

Required Qualifications

• Strong Business Analyst experience supporting Agile software development teams.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience working in a Scaled Agile (SAFe or similar) environment.
• Working knowledge of the ServiceNow platform and ServiceNow development lifecycle.
• Ability to write and manage user stories, acceptance criteria, and requirements documentation.
• Experience collaborating closely with development, testing, and product teams.

Preferred Qualifications

• Experience serving as a Product Owner and/or Scrum Master/Scrum Guide when needed.
• SAFe certification, Certified Scrum Product Owner (CSPO), Scrum Master certification, or equivalent Agile credentials.
• Prior experience supporting ServiceNow implementations, enhancements, or platform modernization initiatives.
• Familiarity with ServiceNow Strategic Portfolio Management (SPM) and Agile Development modules.
• Knowledge of ServiceNow's SAFe-related capabilities and Agile planning features is highly desirable.

Key Success Factors

• Strong communicator who can effectively engage both technical and business stakeholders.
• Comfortable operating in a fast-paced Agile environment.
• Able to step into Product Owner or Scrum facilitation responsibilities as team needs evolve.
• Demonstrates leadership, initiative, and a customer-focused mindset.
• Understands how to leverage ServiceNow platform capabilities to support Agile delivery and business value realization.

Required Education

• Bachelor's Degree (business, Computer Science, engineering, technology, health care) AND 3 years of relevant technical experience
• OR
• 7 years of relevant technical experience.

Required Certifications & Licensure

• Certification in Scrum Product Owner within 1 year