help desk technician with Security Clearance

Top Skills' Details 1. 3-6+ years' experience with PC Tech/Support Roles 2. Active CompTIA Sec+ 3. Active SECRET clearance Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. 3-6+ years of professional, applicable IT experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Experience supporting Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Description In this role you will provide both remote and onsite technical, operational, and training support to users. As a IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities: Provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Handle problems that the first-tier help desk support is unable to resolve. Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs. Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.

Skills Help desk support, Troubleshooting, Service desk, Active directory, Windows, Ticketing system, Office 365, Desktop, Technical support Top Skills Details Help desk support,Troubleshooting,Service desk,Active directory,Windows,Ticketing system,Office 365,Desktop,Technical support Additional Skills & Qualifications DoD Clearance CompTIA Security+ Experience Level Intermediate Level Job Type & Location
This is a Contract position based out of Detroit, MI.