Helpdesk Technician I

Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Bachelor's degree or vocational in IT-related courses is a plus. Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. Excellent in oral and written English communication. Excellent customer service skills.

Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Shift flexibility and schedule adherence are required for the position.