Desktop Support Technician with Security Clearance

Empower AI: As a Help Desk Technician, you will join a team to support vital systems and services for Federal Government. This is onsite in Washington, DC.

Highlights of Responsibilities

• Provide Client Services/Help Desk support using a ticketing system to track all user calls and emails.
• Resolve customer requests accurately and timely.
• Support and manage user account and access requests.
• Write, edit and maintain user documentation, including training materials and user guides.
• Teach training classes on the software suite.
• Assist with testing of applications and escalating bugs to the developer teams.
• Make requested updates and modifications to the client website.
• Setup and maintain Webinar meetings/user training sessions.
• Create Confluence  sites creation and configure data collection tools applications.

Requirements

• Must be U.S. Citizen and able to obtain a U.S. Public Trust. Must pass drug test.
• Must have a Bachelor’s Degree and six (6) months experience, or a High School diploma and two (2) years of experience.
• Excellent written and oral communication skills
• Experience with Help Desk support and customer service including troubleshooting issues as they arise from users.
• Strong client support and process improvement skills.
• Experience using Microsoft Office suite and JIRA.
• Familiar with basic cyber security standards.
• Ability to multi-task and adapt to changes quickly.
• Self-starter with the ability to work as part of a team and independently.

Preferred Education and Experience

• Knowledge of UNIX shell scripting.
• Experience with Confluence, WordPress, or similar CMS  Physical Requirements: This position requires the ability to perform the below essential functions:
• Sitting for long periods About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success.

It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.