Full Time Sales and Customer Service Representative

Job Description
Inside Sales / Acoustics Customer Support Associate
Tempe, AZ | Full-Time | Onsite
Day Shift:
Mon–Thurs 6:00am–3:30pm Fri 6:00a - 10a
Also searched as
:
Customer Operations Associate • Customer Account Coordinator • Customer Success Associate • Customer Support Specialist • Order Management Specialist • Customer Experience Coordinator • Inside Sales Coordinator • Client Services Coordinator • Sales Support Specialist owned manufacturer with more than 50 years of experience designing and producing high-performance acoustic panels and specialty insulation systems.

We serve architectural, industrial, transportation, and commercial markets where sound control, thermal performance, and material innovation matter. As a small, agile manufacturing organization, our team works closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions.

The
Inside Sale / Customer Service Representative /
Acoustics Customer Support Coordinator / role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery. Communicate with customers via phone, email, live chat, and in person in a timely and professional manner
Build trusted relationships by providing responsive, professional service. Keep customers informed throughout the order lifecycle.

Ensure the solution complies with customer-provided specifications
Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed
Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
Maintain accurate records of interactions with the customers in an orderly manner
RMA (Return material authorization) processing and tracking.

CRM Queue Management
Identify opportunities to improve processes and enhance customer experience.
2+ years of experience in a customer-facing or order-processing role or B2B Inside Sales
~ Experience supporting customized or engineered-to-order products (Preferred)
~ Bachelor’s degree preferred but not required; equivalent work experience will be considered
~ A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
~ Strong math, computer, and documentation skills
~ Desire to learn products and processes and excel in both
Medical, Dental, Vision
~ Flexible Spend Account
~Life / AD&D insurance - paid
~ Stable, full-time schedule off Saturday’s & Sunday’s
41,600 - $54,080 per year based on experience / $20 - $26 per hour DOE
While performing the duties of this job the employee will work in a multi-occupied open office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

All employment decisions at Techlite, a division of Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

For more information about Techlite, please visit our website

~ English (Preferred)
~ Job Type: Full Time