Technology

Platform Configuration & Support Engineer

SalesforceSacramento, CA🇺🇸United StatesPosted Sep 13, 2026

Why This Role Stands Out

This hybrid role at Salesforce offers a fantastic opportunity to build expertise in cloud-based contact center solutions, contributing directly to innovative customer experiences. You'll thrive here if you're a detail-oriented engineer eager to translate technical designs into functional configurations and collaborate with a reputable tech leader. Apply now to grow your skills and make a significant impact in a dynamic environment.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Sacramento, CA, United States

Posted

5 weeks ago

AWSCloudFormationJiraTerraform

Job Description

Platform Configuration & Support
Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations
Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs
Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance
Document configuration details as input to Architecture Decision Records maintained by the Architect
Flag configuration constraints or platform limitations discovered during build-out to the Architect
Implementation & Configuration
Execute day-to-day AWS Connect MACDs under Architect direction and sign-off
Configure and test agent hierarchies, whisper flows, prompts, and queue assignments
Support configuration and monitoring of Voice ID, Wisdom, and Contact Lens features as directed
Execute Terraform / CloudFormation deployments from Architect-approved templates; apply required resource tags
Log and track all changes in EDD JIRA workflows; coordinate with DevOps on deployment windows
Perform unit testing of contact flows and integrations before handoff for UAT