Front Desk & Sales Coordinator

Job Description
Job Description
Front Desk & Sales Coordinator
Pay Range:
$17–$21/hr
Department:
Office & Dispatch
Reports To:
Office/Dispatch Manager

Position Summary
The Front Desk & Sales Coordinator is the first point of contact for customers entering the JT Services office and plays a critical role in customer experience, storm shelter sales coordination, scheduling installations, and supporting daily office operations. This role ensures smooth communication, accurate scheduling, proper documentation, and consistent administrative support across multiple service divisions.
This position is the primary assistant to the Office/Dispatch Manager and is expected to maintain a high level of professionalism, accuracy, and customer service.

Key Responsibilities
Customer Experience & Front Desk Operations
Greet all walk‑in customers with professionalism and a welcoming attitude
Assist customers with questions, payments, scheduling, and general inquiries
Maintain a clean, organized, and professional front‑office environment
Handle in‑person payment processing and provide receipts/documentation
Storm Shelter Sales & Installation Coordination
Serve as the primary coordinator for storm shelter sales
Guide customers through product options, pricing, and scheduling
Prepare and manage installation calendars
Communicate with installers, customers, and vendors to ensure smooth workflow
Track sales progress, installation timelines, and customer follow‑ups
Phone Operations (Inbound & Outbound)
Answer inbound calls promptly and professionally
Make outbound calls for scheduling, follow‑ups, reminders, and customer updates
Route calls to appropriate departments when needed
Document all call activity in the CRM
Administrative & Operational Support
Assist with renewing tags for all rolling inventory (trucks, trailers, equipment)
Process payments (in‑person and over the phone)
Enter customer information, job notes, and documentation accurately
Support dispatch operations as directed by the Office/Dispatch Manager
Assist with daily office tasks, filing, scanning, and data entry
Maintain accurate records for storm shelters, permits, and installation documentation
Support to Office/Dispatch Manager
Act as the primary administrative assistant to the Office/Dispatch Manager
Help manage schedules, calendars, and daily workflow
Assist with dispatching when needed
Provide backup support during high‑volume periods
Follow through on assigned tasks with accuracy and urgency

Required Skills & Qualifications
Strong customer service and communication skills
Ability to multitask in a fast‑paced environment
Comfortable with sales conversations and guiding customers through decisions
Strong organizational and scheduling abilities
Proficient with computers, CRM systems, and office software
Reliable, punctual, and detail‑oriented
Ability to maintain professionalism with customers and team members
Preferred Experience
Experience in home services, construction, or scheduling roles
Prior front desk, administrative, or dispatch experience
Familiarity with storm shelters, permitting, or installation coordination (not required but beneficial)
Performance Expectations
Maintain a positive, professional customer experience at all times
Keep storm shelter sales and installation schedules accurate and up to date
Support dispatch and office operations without needing constant direction
Ensure all payments, documentation, and customer records are accurate
Communicate clearly and consistently with customers and team members