Sales & Service Customer Service Representative

Job Description
Job Description
Benefits:
Monthly Sales Commission
Employee discounts
Flexible schedule
Reports to:
General Manager
Key Roles and Accountability:
Generate sales revenue by promoting and selling car wash memberships to potential customers.
Supervise and manage a team of wash attendants to ensure efficient and safe operations.
Provide exceptional customer service by offering knowledgeable and friendly assistance to customers and effectively addressing inquiries.
Demonstrate leadership by leading by example, effectively communicating and resolving problems, and supporting policies and processes.
Ensure proper wash functionality and avoid any potential issues that may impact the customer experience.

Duties

Achieve assigned closing percentage by effectively selling car wash memberships to customers to help the wash meet its goals. Maintain a regular presence at the kiosk and be ready to greet customers as they arrive. Respond to customer inquiries and concerns, using product knowledge and customer service skills to provide exceptional service. Maintain a positive and welcoming demeanor at all times, greeting customers with a smile and positive attitude.

Supervise and coach wash attendants to ensure they perform their duties according to expectations, and report any performance or behavior issues to the GM. Assist with lot, tunnel cleaning, and maintenance as needed. Flexibility to work retail hours, including weekends and evenings, and to work in outside environments during all seasons. Participate in company meetings and training programs to stay up-to-date on best practices and procedures. Perform other duties as assigned by management.

Desired Skills and Experience

One year of experience in sales and customer service.
Prior experience in supervising others or leading a team is preferred
Ability to lift up to 50 pounds and perform physically demanding tasks such as shoveling when required
Effective communication skills to provide clear instructions to others
Compensation and Benefits:
~ Make up to $21 per hour with sales commissions
~1st 30 days: $17 per hour (no sales commissions)
~ After 30 days: $17 per hour + Full Sales Commission
~ Annual review each year with an opportunity for a raise
~ Five days of Paid Time Off accrued after one year of employment (full time employees only)
~ We close on all major holidays