Business Analyst

Job Description: Business Analyst (BA) Domain: Healthcare, Pharmacy, Retail
Required Skills: Business Analysis, IVR, Web Applications

Location: Dallas, TX/ New York/ North Carolina

Job Summary

We are seeking an experienced Business Analyst to work with business stakeholders, technical teams, and end users to gather requirements, analyze business processes, and translate business needs into functional requirements. The ideal candidate should have domain experience in Healthcare, Pharmacy, or Retail, along with a strong understanding of IVR systems and web-based applications.

Key Responsibilities

• Collaborate with business stakeholders, customers, and technical teams to understand business needs and project objectives.
• Gather, analyze, and document business requirements, functional requirements, and system specifications.
• Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, use cases, and acceptance criteria.
• Analyze existing business processes and identify opportunities for process improvements and system enhancements.
• Work on requirements related to IVR systems, call flows, self-service capabilities, and web-based applications.
• Coordinate with development, QA, UX/UI, and other cross-functional teams to ensure requirements are clearly understood and implemented.
• Create process flows, workflow diagrams, and functional documentation.
• Facilitate stakeholder meetings, requirement workshops, and clarification sessions.
• Support functional testing, user acceptance testing (UAT), defect triage, and validation of business requirements.
• Manage requirement changes and maintain traceability throughout the project lifecycle.
• Communicate project updates, dependencies, risks, and requirement-related issues to relevant stakeholders.

Required Qualifications and Skills

• Strong experience in business analysis, requirements gathering, and functional documentation.
• Domain experience in at least one of the following areas:
• Healthcare
• Pharmacy
• Retail
• Mandatory knowledge of IVR systems and web-based applications.
• Understanding of IVR call flows, customer interactions, and self-service workflows.
• Experience analyzing web application functionality, user journeys, and business workflows.
• Strong stakeholder management, communication, and presentation skills.
• Experience preparing BRDs, FRDs, user stories, use cases, and acceptance criteria.
• Ability to translate business requirements into clear functional specifications for technical teams.
• Experience supporting UAT, functional validation, and defect resolution.
• Strong analytical, problem-solving, and documentation skills.

Preferred Qualifications

• Experience working on customer-facing applications, digital platforms, or contact center solutions.
• Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence.
• Exposure to APIs, system integrations, and end-to-end business process flows.
• Experience working with cross-functional and geographically distributed teams.

Key Competencies

• Business and functional requirements analysis
• Healthcare, Pharmacy, or Retail domain knowledge
• IVR systems and call-flow analysis
• Web application requirements and workflows
• Stakeholder and client management
• Process mapping and documentation
• UAT coordination and defect management
• Communication and cross-functional collaboration