Head of Human Resources and Office Management

North Campus Administration (Vista, CA)
Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. Education, Economic Development, Health && Wellbeing, Housing, and Advocacy && Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community.

Under the direction of the Director of Human Resources, the Human Resources Manager is a hands-on HR leader and trusted problem-solver who helps make MAAC a great place to work. The Manager leads the day-to-day delivery of MAAC's human resources programs at MAAC’s Child Development Program in Vista, CA, with a primary focus on employee and labor relations, HR operations, onboarding, compensation and classification, and HR compliance, and partners closely with the Recruitment Manager on talent acquisition strategy and execution.

Serving a diverse, multi-site, and unionized workforce, the Manager coaches supervisors and managers, resolves complex workplace issues with fairness and consistency, and administers the provisions of MAAC's collective bargaining agreements in partnership with the Director of Human Resources.

The Manager supervises an HR Generalist and other assigned professional and support HR staff and helps build an equitable, high-performing, and compliant workplace that supports MAAC's mission of maximizing self-sufficiency for families and individuals through high-quality programs and advocacy in our communities. The duties listed below are intended only as illustrations of the various types of work that may be performed.

Human Resources Operations and HR Technology
Manages day-to-day HR operations and workflows, ensuring HR transactions, records, and personnel files are accurate, timely, and compliant; directly supervises and develops the HR Generalist and other assigned professional and support HR staff, including delegating and reviewing HRIS transactions, correspondence, and compliance reporting. Interprets policies, procedures, regulations, and labor contract provisions for managers, staff, and the public; responds to requests for HR and benefits information.

Identifies opportunities to apply AI-assisted tools and automation to streamline HR workflows, improve data quality, and enhance service delivery, in alignment with agency policy. Recommends and implements process improvements, policy updates, and practices that respond to changes in legislation and case law; helps evaluate and streamline department policies and procedures.

Employee and Labor Relations
Serves as a primary day-to-day resource on labor relations matters, including interpretation and administration of collective bargaining agreement provisions, in partnership with the Director of Human Resources. Supports the Director of Human Resources in collective bargaining, including research, costing analysis, proposal preparation, and participation on the negotiating team as assigned.

Advises managers and supervisors on employee relations, corrective action, and discipline processes; Conducts workplace investigations, including those involving discrimination, harassment, or other policy violations; Supports grievance resolution and labor-management committee meetings; assists in resolving disputes through informal resolution, mediation, and other alternative dispute resolution approaches to minimize litigation and grievance risk. Builds constructive, professional working relationships with union representatives and stewards.

Talent Acquisition and Onboarding
Partners with and supports the Recruitment Manager on recruitment and selection strategy, job-related selection procedures, and candidate experience; may participate in interviews, hiring decisions, and offer discussions for roles reporting to HR or as otherwise assigned.

Owns delivery of MAAC's new hire onboarding procedures, including work-eligibility verification, new employee orientation, and coordination of pre-employment requirements (e.g., Monitors the effectiveness, quality, and equity of the onboarding experience, including new-hire satisfaction and early retention in partnership with the Assistant Director of Learning and Development; partners with the Recruitment Manager and hiring managers on continuous improvement of the hire-to-onboard handoff.

Supports outreach recruitment programs, job fairs, and employer branding initiatives to position MAAC as an employer of choice in the social services sector. audits and prepares new or modified job analysis documents and class specifications; Designs and conducts surveys and studies regarding compensation and related issues; recommends salary structure changes in compliance with California pay transparency and equal pay requirements.

HR Compliance and Risk Management
Ensures HR practices comply with applicable federal, state, and local employment laws (e.g., FEHA, Title VII, ADA, FMLA/CFRA, PDL, wage and hour law, pay transparency and equal pay requirements, and workplace violence prevention obligations) and with established labor contracts and MAAC policies. Supports administration of workers' compensation, leave of absence, and reasonable accommodation programs. Compiles data and analysis for periodic and special compliance reporting; coordinates agency-wide compliance training as assigned.

Attends and participates in meetings, conferences, and training sessions; provides expertise and assistance to management, staff, parents, and outside groups; conducts special projects and performs other duties as assigned. Principles, practices, and techniques of human resource management, including recruitment and selection, classification, compensation, benefits, workers' compensation, employee development, and performance management.

Principles and practices of employee and labor relations in a unionized environment, including contract interpretation and administration, grievance procedures, investigations, and progressive discipline. Federal, state, and local employment law, including FEHA, Title VII, ADA/ADAAA, FMLA/CFRA, PDL, EEO/AA, COBRA, HIPAA, OSHA, California wage and hour law, and pay transparency and equal pay requirements. HRIS platforms, HR analytics, and automated reporting capabilities; Emerging HR technology and AI-assisted tools, and their appropriate, compliant application to HR workflows.

Head Start Program Performance Standards and the regulatory environment of early childhood education and publicly funded programs (preferred). Advise, coach, and build credibility with managers, supervisors, and employees on sensitive and complex workplace issues. gather relevant data, analyze problems, evaluate alternatives, and make sound, defensible recommendations. Understand, interpret, explain, and apply HR policies, labor contract provisions, and applicable federal, state, and local law.

Adapt to and adopt new HR technology, including AI-assisted tools, to improve efficiency and service delivery. Bachelor's degree in human resources, business administration, public administration, psychology, or a related field required. Minimum of three (3) years of progressively responsible human resources experience, including at least one (1) year in a supervisory or HR management role, or an equivalent combination of education and experience.

Demonstrated experience with labor relations in a unionized environment required, including contract interpretation and administration, grievance handling, and/or support of collective bargaining strongly preferred. Bilingual English/Spanish preferred. All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California State law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment. Must have and maintain a valid California Driver's License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC's insurance carrier.

Identifies and takes advantage of opportunities for personal and professional development
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; Follows rules, regulations, and policies; Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or contr ols, reach with hands and arms. work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.
Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier.