Quick Overview
Job Description
Our client is a fast-growing manufacturer and distributor of quality kitchenware, tabletop, cookware, flatware, serveware, drinkware, and household products trusted by retailers and foodservice professionals nationwide. Known for strong inventory availability, competitive pricing, and responsive customer support, the organization is committed to delivering reliable products and exceptional service to its customers. The Inside Sales Representative is responsible for driving revenue growth through inbound and outbound customer engagement, relationship development, and consultative selling.
This role supports the full sales cycle, from initial contact through order completion, while delivering an excellent customer experience and contributing to overall business growth. The ideal candidate is adaptable, proactive, comfortable initiating conversations, and motivated to build long-term customer relationships in a fast-paced, team-oriented environment.
Schedule
Full-Time | On-Site | Monday–Friday, 9:00 AM – 5:00 PM
Reports To:
Sales Manager
Drive revenue through proactive inbound and outbound sales efforts, account growth, and relationship development
Identify customer needs, present solutions, and maintain consistent follow-up to close opportunities and increase sales
Manage leads, quotes, reorders, and customer inquiries to ensure a positive and seamless customer experience
Process orders accurately and maintain CRM records to support sales tracking, reporting, and operational efficiency
Collaborate with operations, customer service, and warehouse teams to ensure smooth order fulfillment and issue resolution
Develop strong product knowledge and provide customer insights and market feedback to support business growth
Business Development & Prospecting: Proactively pursues new opportunities through outreach, relationship building, and account expansion
Demonstrates strong motivation, ownership, and accountability for achieving sales goals
Uses active listening and questioning to understand customer needs and position effective solutions
Maintains persistence and energy in a fast-paced, high-activity sales environment
Communication & Influence: Confidently engages customers, builds rapport, and navigates conversations toward successful outcomes
Responds well to change, feedback, and new challenges while continuously improving performance
1+ year of experience in inside sales, customer service, or a related sales role (B2B or B2C)
~ Strong verbal and written communication skills with the ability to build rapport and influence customer decisions
~ Comfortable with outbound outreach, follow-ups, and managing multiple customer interactions
~ Customer-focused with a consultative approach to identifying needs and presenting solutions
~ Experience using CRM systems and order entry tools preferred
~ Ability to quickly learn product features and communicate value to diverse customer types
~ Consistently achieving or exceeding sales activity and revenue targets
Building strong customer relationships that drive repeat business
Maintaining accurate sales data and pipeline visibility
Our client is an
Equal Opportunity Employer and values diversity in its workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good-faith estimate that allows for flexibility to align with various levels of experience, education, and performance.
Topaz HR is an
Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law.
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