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Senior Tonkean Platform Support / Workflow Automation Consultant

Innoworx Technology Services LLCChicago, IL🇺🇸United StatesPosted 9 Sept 2026

Why This Role Stands Out

This hybrid role offers you the chance to become a workflow automation expert with a reputable technology services company, where you'll gain valuable skills and contribute to impactful projects. If you're a driven problem-solver with a knack for optimizing processes, you'll thrive in this dynamic environment. Apply today to explore this exciting career growth opportunity!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Chicago, IL, United States
Posted
Yesterday
SalesforceAgileGPTRESTRoot Cause AnalysisSAPServiceNowWorkday

Job Description

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Role: Senior Tonkean Platform Support / Workflow Automation Consultant

Location: Chicago, IL



Position Overview

We are looking for a Senior Tonkean Platform Support / Workflow Automation Consultant with strong experience in Tonkean administration, workflow automation, process orchestration, integrations, and production support.

The ideal candidate will provide L1/L2/L3 support, troubleshoot workflows and integrations, configure Tonkean solutions, and work closely with business and enterprise application teams.

Must-Have Skills

✅ Tonkean Platform Administration & Support
✅ Workflow Automation & Process Orchestration
✅ REST APIs & JSON
✅ Integration Troubleshooting
✅ L1/L2/L3 Application Support
✅ Incident Management & Root Cause Analysis
✅ UAT, Production Deployment & Hypercare
✅ Workflow Configuration & Enhancement
✅ SAP / Coupa / ServiceNow / Salesforce / Workday
✅ Microsoft Teams / Outlook
✅ User Access & Security Roles
✅ Release Validation & Production Migration
✅ Agile Methodology
✅ ITIL Processes

Key Responsibilities

  • Monitor Tonkean solutions, modules, workflows, and integrations.
  • Troubleshoot workflow execution, notifications, forms, APIs, and integration issues.
  • Analyze incidents, identify root causes, and implement permanent fixes.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Support business users during UAT, production releases, and hypercare.
  • Maintain workflow documentation, SOPs, and knowledge articles.
  • Coordinate with SAP, Coupa, business teams, and external vendors.
  • Manage user access, security roles, and governance controls.
  • Support release validation and production migrations.
  • Follow change management procedures and internal guidelines.

Ideal Candidate

Looking for someone who is a quick learner, self-starter, strong problem solver, and excellent communicator, with the ability to work independently, manage multiple priorities, and collaborate effectively with business and technical teams.

 
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