Senior Service Delivery Manager - ITIL & SLA Expert
Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive service excellence and continuous improvement within a reputable IT consulting firm, leading a dynamic team and directly impacting client satisfaction. You'll thrive here if you're a seasoned ITIL and SLA expert with strong leadership and commercial acumen, eager to grow your career in a supportive environment. Apply today to leverage your expertise and make a significant contribution!
Quick Overview
Job Description
InfoConsulting Australia is seeking aSenior Service Delivery Manager to lead a blended onshore Sydney team and offshore delivery centre, owning service performance against contracted SLAs. The role requires strong governance, reporting, and commercial management to maintain margins and drive continual service improvement.
You will manage a multi-supplier environment, coordinate escalation procedures, and work closely with the Managing Director ANZ to ensure high-quality service delivery and
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