Desktop Support

job summary:

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location: El Segundo, California
job type: Contract
salary: $25 - 33 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:

Workstation Management

- Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.

- Application deployment using common enterprise tools

- Hardware asset tracking & reporting

- End-user security/protection application support (virmalware removal, hard-drive back-up, hard-drive encryption configuration, etc.)

- Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)

- Other technical configuration, support & administrative tasks as assigned

- Level 2 Technical ("Break/Fix") Support

- Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites

- Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)

- Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)

- Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)

- Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.

- General user community technology guidance, recommendations & education

Technical Administration

- User permissions & password management on multiple systems (Active Directory, Exchange, etc.)

- Incident management, including response, tracking & reporting for areas of responsibility

- Document workstation configuration standards, processes & best-practices

- Manage local site logistics including storage room, organizing inventory, shipping and receiving

- Ability to lift up to 50 pounds

- Able to sit or stand for extended periods of time

Team Collaboration

- Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests

- Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices

- Ongoing process/solution analysis and improvement

Education

- Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)

- Information Services related college degree preferred, but not required

Experience

- 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment.

- 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs & security tokens, WiFi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)

- Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)

- 5+ years providing support for Windows 10, Windows 11. Windows Server experience a plus.

- 5+ years providing support for MS Office and all major component applications.

- 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)

- 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)

- 5+ years providing on site & remote technical support for workstations, applications and networking technologies - in medium to large organizations.

- Macintosh & OS X configuration & support experience a plus.

- Some exposure to implementing and/or supporting virtual servers & desktops using VMware or similar tools.

- Basic understanding of IP addressing, subnets, file/folder mapping, share drives & network printer configuration. Basic file & print server configuration/administration a plus.

- Familiarity with a range of ticket/incident management systems, specifically ServiceNow

- Microsoft Active Directory administration.

- Ability to coordinate tasks with vendors to meet service targets & project deadlines.

- Ability to prioritize & multi-task in a fast-paced/demanding environment.

- Ability to work independently or as part of a team to meet deadlines.

- Strong analytical & problem-solving.

- Strong interpersonal/relationship-building skills & customer service values/practices.

- Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms.

- Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs.

qualifications:

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.