Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.

Responsibilities

Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site. Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards. Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes. Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.

Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices. Guide users on effective use of workstations, software applications, and the local network environment through informal training and support. Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed. Support additional business applications and software platforms as operational needs evolve.

Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance. Requirements
Experience troubleshooting Windows-based desktops and laptops, including hardware, operating systems, and common software issues. Working knowledge of Microsoft Office applications, antivirus tools, network printing, and core networking concepts such as TCP/IP and routing. Familiarity with Active Directory, Windows 10, and service desk ticket management processes.

Understanding of backup and recovery principles and general electronic software deployment methods. Basic exposure to server environments, Citrix, and related enterprise technology concepts. Strong written and verbal communication skills with the ability to deliver excellent customer support and collaborate effectively with a team. Must be eligible to work in the U.S. An associate degree in Computer Science or a related field, along with at least 2 years of desktop support experience and the ability to obtain and maintain a DoD Secret clearance, is preferred.

Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

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