Call Center / Customer Service Specialist 1

Job Title: Call Center Patient Services Specialist
Location: Pittsburgh, PA 15275
Openings: Approximately 20
Work Schedule: 40 hours per week, onsite; varying shifts between 8:00 AM and 8:00 PM

Job Summary

We are hiring approximately 20 entry-level Call Center Patient Services Specialists to support patient service operations at a specialty pharmacy. This role is ideal for candidates with strong communication, customer service, and problem-solving skills who are interested in supporting patients in a healthcare environment.

Responsibilities

• Handle inbound and outbound patient calls and respond to inquiries.

• Provide accurate information and assistance regarding patient services.

• Maintain patient information and update records accurately.

• Resolve routine questions and escalate complex issues when necessary.

• Follow established procedures for patient confidentiality and data protection.

• Deliver professional, empathetic, and timely customer service.

• Meet quality, productivity, and attendance expectations.

Required Qualifications

• Strong verbal communication and active listening skills.

• Customer service or call center experience preferred; entry-level candidates are welcome.

• Basic computer skills and accurate data entry.

• Ability to work onsite in Pittsburgh, PA.

• Flexibility to work varying schedules between 8:00 AM and 8:00 PM.

• Willingness to complete background checks and a mandatory drug screening.

• Ability to complete onboarding promptly and attend training starting November 16, 2026.

Important Hiring Details

• This is an onsite position at a specialty pharmacy location.

• Potential conversion to a full-time employee after 3–4 months.

• Thanksgiving Day, Christmas Day, and New Year's Day will be unpaid holidays.

• Candidates must be thoroughly screened for interest, schedule flexibility, and immediate onboarding readiness.

• Offers will be based on resume review and successful completion of required screening.

Interested candidates should be available to complete onboarding and screening as soon as possible.