Customer Service/Call Center Representative

Encore Talent Solutions has partnered with a client in the Northeast Columbus, OH area to identify a Provider Services/Customer Services Representative on a contract opening running through June 2027 (possible extensions/option to hire).

• This role will be full onsite with normal first shift business hours (M-F 8a-5p ET)
• Pay rate will be 18.50/hr

*WHILE PRIOR EXPERIENCE WITH HEALTHCARE/MEDICAL RECORDS IS DESIRED, IT IS NOT REQUIRED. WE ARE REALLY TARGETING OVERALL CUSTOMER SERVICE CANDIDATES FOR THIS ROLE*

Customer Service Specialist

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.

What We're Looking For:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism