Call Center Representative

Skillbridge Academy is committed to helping individuals develop practical skills, build confidence, and create stronger professional opportunities. We believe in providing a supportive, growth-focused environment where both our students and our team members can succeed.

As we continue to grow, we are looking for motivated professionals who value communication, service, teamwork, and continuous development.

Skillbridge Academy is seeking a professional and personable Call Center Representative to join our team in New York.

In this role, you will serve as an important point of contact for prospective and current students, providing clear information, answering questions, assisting with inquiries, and ensuring every interaction reflects the high standards of Skillbridge Academy.

The ideal candidate is organized, dependable, comfortable communicating with different types of people, and motivated to provide an excellent customer experience.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.

• Respond to questions regarding Skillbridge Academy programs, services, enrollment, and general information.

• Provide accurate and helpful information to prospective and current students.

• Follow up with individuals who have expressed interest in Academy programs.

• Maintain clear and accurate records of conversations and customer interactions.

• Identify customer needs and direct inquiries to the appropriate department when necessary.

• Maintain a professional and welcoming tone throughout every interaction.

• Meet individual and team performance expectations.

• Work collaboratively with other departments to ensure a smooth customer experience.

• Follow established procedures while maintaining a high standard of service.

• Strong verbal and written communication skills.

• Professional and confident phone presence.

• Excellent interpersonal and customer service skills.

• Strong organizational and time-management abilities.

• Ability to manage multiple conversations and priorities efficiently.

• Comfortable working with computers, CRM systems, and digital communication tools.

• Ability to learn new processes and information quickly.

• Reliable, detail-oriented, and results-driven.

• Strong problem-solving skills and a positive professional attitude.

• Ability to work independently as well as part of a team.

• Competitive annual salary of $35,000 – $39,000.

• Opportunities for professional growth and career advancement.

• Supportive and collaborative work environment.

• Ongoing training and skill development.

• Opportunity to develop valuable communication, customer service, and business skills.

• Potential for increased responsibilities as the company continues to grow.

• Stable full-time position within a growing organization.