IT Support Specialist

Description
We are looking for an experienced IT Support Specialist to serve as a key technical partner for attorneys and business staff in a major U.S. office. This role is ideal for someone who combines strong troubleshooting ability with clear communication and dependable follow-through in a service-focused environment, ideally with legal industry experience. The position focuses on delivering responsive onsite and remote support across end-user systems, workplace technology, and firm-critical applications while helping maintain a smooth day-to-day technology experience.

Responsibilities

Deliver advanced desktop and end-user support for attorneys and staff, resolving technical issues with urgency and care. Diagnose and fix problems involving Microsoft 365, Windows systems, laptops, peripherals, network connectivity, and mobile devices. Maintain and support conference room and audiovisual technology to ensure meetings and presentations run smoothly. Assist users with legal and business applications, including document management, practice support tools, and litigation-related technology.

Prepare, configure, and deploy equipment for new hires and existing employees, including onboarding support and workstation setup. Contribute to firm technology initiatives by assisting with software rollouts, hardware refreshes, and other IT improvement projects. Provide support related to document management platform changes and expanding use of AI-enabled productivity tools such as Copilot. Track, update, and resolve service desk requests accurately while keeping users informed throughout the support process.

Requirements
At least 5 years of hands-on IT support experience in a desktop support, help desk, or similar end-user support role. Strong technical knowledge of Microsoft 365, Windows 10/11, Active Directory, and general hardware and software troubleshooting. Demonstrated ability to manage service desk tickets effectively and prioritize issues in a fast-paced, high-touch environment. Excellent communication and customer service skills, with the ability to support demanding users with sound judgment.

Experience supporting conference room technology, audiovisual tools, and common office connectivity issues. Background in a law firm or other services setting is strongly preferred. Familiarity with legal applications, document management systems, eDiscovery platforms, or trial preparation tools is a plus. Relevant technical certifications are welcomed but not required. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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