Desktop Support Technician

Location: Memphis, TN Salary: $20.00 USD Hourly - $21.00 USD Hourly Description: Our client is currently seeking a Desktop Support Technician

Desired Competencies (Technical/Behavioral Competency)
Good knowledge and hands-on experience in Windows operating systems (Win XP, 7, 10 & 11)
Should know PowerShell scripting to automate some of the key workstation activities
Should know Self-Help & Self-Heal tools
Knowledge is a must in MobileIron & Intune. The candidate should know about Patch deployment & package deployment. (SCCM). The candidate should know about writing scripts to configure the self-heal tool for the top volume.

Candidate should know O365 administration & SharePoint (Cloud)
Network investigation and troubleshooting
Specific infrastructure support functions (ex., Backups, hardware repair)
On-site hands for other IT support groups (ie, Networking and Computing Services). On-site administration of asset management responsibilities, including applying asset tags to new IT assets (typically servers & storage) and physical count/verification of IT assets located in supported data centers during annual asset inventory exercises.

Systems administration functions (ex., monitoring, disk management, computer room maintenance, technical planning and consulting, System imaging and configuration)
Good knowledge of encryption software (PGP & BitLocker)
Knowledge of PKI Certificates and infrastructure.

Must-Have
Frontline Support: call tracking queue, providing resolutions to end users by phone and through desk-side assistance, utilizing call tracking tools, a knowledge database, and adherence to standard, pre-defined support processes
Good Experience in OS Troubleshooting (Windows, Linux & Unix)
Good Hands-on Experience in IMAC activities
Good Experience in Data Backup Techniques
Knowledge of SCCM (Application installation, agent installation, Operating System deployment, etc.)
Excellent communication skills
Good customer handling skills
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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