CRM Integration Architect-III (Salesforce) | W2/1099 | Applicant Must Be Current WI Resident

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: CRM Integration Architect-III (Salesforce)

Location: Madison, WI - Hybrid

Duration: 8 Months w/Extensions

Interview: MS Teams + In-Person

The State of Wisconsin is looking for one (1) CRM Integration Architect -III

Contract Position – Salesforce Integration Architect

MuleSoft / Agentforce / AWS Connect

Position Overview:

We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration with business and technical stakeholders.

Key Responsibilities:

·       Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.

·       Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.

·       Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.

·       Develop Agentforce-enabled automation and AI-driven customer engagement strategies.

·       Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.

·       Ability to map and transfer legacy systems functions to Salesforce applications. 

·       Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.

·       Define integration patterns, security standards, and platform best practices.

·       Support production deployments, troubleshooting, and performance optimization initiatives.

·       Document technical architecture, system diagrams, interface specifications, and operational runbooks.

·       Guide remote teams, contractors and conduct technical reviews and mentoring.

·       Require In backlog grooming and right sizing the efforts. 

·       As required, this person would become back up for developers and advanced coding issues. 

·       Helps in release management and DevSecOps Pipeline building. 

·       Helps with data decisions and data governance for AI and non-AI applications. 

·       Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.

Top Required Skills & Qualifications:

·       8+ years of Salesforce platform architecture and development experience.

·       Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.

·       Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.

·       Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.

·       Knowledge of Agentforce architecture, conversational AI, and automation workflows.

·       Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.

·       Strong understanding of cloud security, identity management, and enterprise integration standards.

·       Excellent communication, stakeholder engagement, and technical leadership skills.

·       Salesforce certifications such as Application Architect, System Architect, or CTA preferred.

·       AWS connect and MuleSoft certifications are a plus.

Nice to Have Skills:

·       Public sector or government implementation experience.

·       Experience with large-scale digital transformation programs.

·       Knowledge of customer service operations and contact center modernization.

·       Experience supporting Agile and DevSecOps delivery methodologies.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration with business and technical stakeholders.

Contract Details:

·       Position Type: Contract

·       Work Model: Hybrid / Remote - Only in Wisconsin -Subjected to annual review and performance

·       Duration: 6–12 Months (extendable based on project needs)

·       Location: United States

·       Start Date: Immediate / Negotiable

Interview Process:

·       2 rounds. 1st round virtual and 2nd round IN-PERSON

Duration of the Contract:

·       Until 06/30/27 with extensions possible

Onsite or Remote?

·       Hybrid/Remote. Candidates must be WI residents or willing to relocate to WI prior to starting the role. Requested that candidate comes on-site for first few weeks. Schedule can then be flexible to allow for hybrid and/or remote work (hybrid work would be ideal). Candidates will be required to provide proof of WI residency if relocating.

Will this position have access to FTI (Federal Tax Information)?

·       No

Travel Required?

·       Yes

Security Required?

·       Yes - Fingerprint background by state