Deskside Engineer

Position: Deskside Engineer

Location: Rosemont, IL 60018 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Key Responsibilities:

• Image, configure, deploy, and maintain desktop and laptop computers.
• Install, upgrade, and support Windows operating systems and standard business applications.
• Troubleshoot and resolve hardware issues involving desktops, laptops, monitors, docking stations, and peripherals.
• Diagnose and resolve software-related issues, including operating system errors, application failures, and connectivity problems.
• Configure, install, and troubleshoot network and local printers.
• Provide technical support to end users via phone, email, remote support tools, and in-person assistance.
• Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365 environments.
• Install and configure hardware upgrades and replacement components as needed.
• Document support activities, incidents, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate teams when necessary.
• Maintain inventory of IT assets, including computers, monitors, printers, and accessories.
• Follow established IT policies, procedures, and security standards.

Required Qualifications:

• 2+ years of desktop support, help desk, or technical support experience.
• Experience imaging and deploying computers using standard imaging tools and processes.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting desktops, laptop, hardware, and software issues.
• Experience configuring and supporting printers, scanners, and related peripherals.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and wireless connectivity.
• Experience with Active Directory user administration.
• Strong communication and customer service skills.
• Ability to prioritize multiple support requests and meet service-level expectations.

Preferred Qualifications:

• Experience with Microsoft 365 administration.
• Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
• CompTIA A+, Network+, or other relevant certifications.
• Experience working in an enterprise IT environment.

Physical Requirements:

• Ability to lift and move computer equipment up to 50 pounds.
• Ability to walk, bend, and perform workstation setups as needed.