Cursor Engineer

Hello,

Hope you are doing well !!!

We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you

Job Title: Cursor Engineer

Position Type: Contract

Location: US (Remote)

Role Summary
The Cisco Licensing Support Lead (L2) is responsible for providing advanced technical support and operational oversight of Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based systems. The role involves troubleshooting complex licensing issues, ensuring release readiness through end-to-end testing, and collaborating with network and infrastructure teams to align licensing with real-world deployments. The candidate will also drive analytics, reporting, and continuous improvement across Licensing Infrastructure & Operations (LIO).

Mandatory Requirements:

Strong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM
Proven experience in L2 support and escalation handling for licensing or network environments
Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, firewall, proxy)
Experience with Cisco platforms such as Catalyst, Nexus, ISR/ASR, SD-WAN (Viptela), ASA/FTD, WLC
Expertise in troubleshooting license registration, synchronization, and compliance issues
Experience in test lifecycle management (test case creation, BAT/UAT execution, regression testing)
Strong knowledge of incident management, root cause analysis, and defect triage
Ability to coordinate release readiness activities (risk assessment, rollback, validation)
Experience with tools like JIRA, test repositories, dashboards, and reporting tools