Avaya Contact Center Engineer

Job#: 3057344
Job Description:
Avaya Contact Center Engineer
Location: Jersey City, New Jersey (On-site)
Alternate Location: Charlotte, North Carolina; Kennesaw, Georgia
Role Overview
This organization is seeking a professional engineer with in-depth knowledge of Contact Center technologies. The position resides within the Real Time Collaboration Contact Center Engineering team, directly supporting engineering functions for Contact Center products and solutions. The selected professional will be responsible for the implementation and review of engineering plans, development of program schedules, program tasks, communication materials for leadership, and engineering documentation in relation to fast-moving telephony programs, specifically focusing on Avaya contact center migrations.
Key Responsibilities

• Support the engineering and implementation functions for Contact Center products and solutions.
• Coordinate and review engineering plans, program schedules, and tasks for fast-moving telephony projects.
• Develop technical documentation and communication materials regarding engineering progress and system architecture.
• Program and configure PBX/ACD and VoIP solutions using Avaya Communication Manager and Session Manager.
• Manage VoIP endpoint configurations to meet site-specific environmental and emergency routing requirements.
• Collaborate with cross-functional, geographically dispersed teams to ensure seamless system integration and migrations.
• Participate in system maintenance and implementation tasks during evenings and weekends as project requirements dictate.

Required Qualifications
Education: Bachelor's degree in a technical major such as computer science or computer engineering, or equivalent professional experience in lieu of a degree.
Experience: Minimum of 8 years of Contact Center experience, including at least 7 years of technical experience coordinating the implementation and operation of voice and data communication solutions.
Technical Skills: Proven hands-on proficiency with Avaya Communication Manager, Avaya Session Manager, Avaya System Manager, and Avaya Provisioning tools. Extensive technical experience with large VoIP networks utilizing Avaya voice solutions, including SBC, AES, CMS, SIP, and Traditional ISDN/PRI trunking.
Preferred Qualifications

• Familiarity with Avaya Aura, Avaya Call Routing, and Avaya MPS.
• In-depth knowledge of TCP/IP protocols and networking principles.
• Experience with call recording platforms (such as NICE), call flows, vectors, and adjunct routing.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.