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Senior technical consultant- ITOM

Tekfortune Inc.United States🇺🇸United StatesPosted Sep 22, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
16 hours ago
SplunkAgileHTTPJavaScript

Job Description

Role : Senior technical consultant- ITOM
Location :  USA remote
 
Look for Senior technical consultant s with 1 CSA and 2 CIS active certifications
Note: Client is not willing to sponsor any visa.     
ServiceNow ITOM or Technical Consultant JD: 
Basic Requirements: 
 
  • Mandatory requirement to have active CSA  & CIS  Certification (Discovery, Event Management) is preferred. 
  • Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping. 
  • Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services. 
  • Identify business services and applications to be mapped using Service Mapping tools. 
  • Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data. 
  • Work with stakeholders to understand service dependencies and document end-to-end service maps. 
  • Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility. 
  • Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs. 
  • Customize and create new patterns, probes, and sensors as necessary. 
  • Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes. 
  • Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment. 
  • Ability to communicate fluently with client stakeholders. 
Preferred Skills: 
  • Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations. 
  • Proficient in creating and customizing patterns, probes, and sensors. 
  • Experience working with CSDM (Common Service Data Model)and service taxonomy. 
  • Familiarity with network protocols (e.g., HTTP, SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware). 
  • Knowledge of scripting (JavaScript, GlideScript) and regex. 
  • Experience in troubleshooting and resolving Service Mapping issues. 
  • ServiceNow Certified Implementation Specialist – ITOM / Discovery / Service Mapping. 
  • Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps. 
  • Exposure to Agile methodologies and DevOps environments. 
  • Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk. 

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