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Program/Project Manager

WinMax Systems CorporationFremont, CA🇺🇸United StatesPosted Sep 17, 2026

Quick Overview

Salary
$60 - $62/hr
Seniority
Mid Senior
Work mode
Hybrid
Location
Fremont, CA, United States
Posted
22 hours ago
Continuous Improvement

Job Description

Program/Project Manager
Location: Fremont,CA (Hybrid)
Contract: 12+ Month
 
 
 
Job Description:
  • The KM Administrator is responsible for the day-to-day operation, support, governance, and continuous improvement of knowledge management services and processes.
  • This includes managing shared inboxes, responding to internal and external requests within established service level commitments, and generating reports and insights for management review.
  • Core responsibilities include email and request management, quality assurance, user administration, access controls, content translation, and ensuring compliance with established business processes and support standards.
  • The role is accountable for documenting support processes, maintaining operational procedures, and ensuring that support teams consistently follow documented practices.
  • The KM Administrator monitors process effectiveness, identifies opportunities for improvement, and drives enhancements that increase efficiency, quality, and user satisfaction.
  • In addition, the KM Administrator builds, curates, and maintains knowledge base content to support self-service and agentic support experiences, ensuring information is accurate, current, searchable, and aligned with business needs.
  • The role also develops and utilizes analytics and reporting capabilities to understand user behavior, measure value delivery, identify knowledge gaps, and assess support team performance.
  • Through data-driven insights, the KM Administrator helps optimize support operations, improve knowledge adoption, and enhance the overall user experience.
Skills:    
  • The ideal candidate has demonstrated a strong attention to detail, effectiveness in working cross functionally, and an ability to define and resolve problems.
  • They should be able to work independently to meet deadlines and communicate with team members and stakeholders effectively.
  • MS Office – required
  • Ability to develop / Specify reports in Power BI - required
  • Use of AI tools (Co-Pilot) - required
  • Content Management System – beneficial
  • Product Lifecycle Management - beneficial
Education:    
  • Minimum of 2 years of related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent work experience.
Pay Transparency: "The expected pay range for this position is $60.00–$62.00 per hour. Final compensation will be determined based on experience, skills, and qualifications. Non-exempt employees are eligible for overtime. Full-time employees are eligible to select from different benefits packages. Packages may include medical, 401(k) without employer match. Paid Sick leave is provided based on state or local laws."

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