Sales/Customer Service Representative (Bilingual English/Spanish)

The Sales Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together.

PERFORMANCE OBJECTIVES
~ Communicates with customers and leads to identify and understand their needs; Maintains outbound/inbound phone call volume with warm leads to set sales appointments
~ Conducts sales presentation within Driving Academy's office environment in accordance with standard operating procedures
~ Processes payments made by cash, check, and/or credit card
~​​Fields customer questions and complaints, and ensures appropriate information or action is taken; Instructs new students procedures in the classroom and school
~ Ensures customer documentation and service requests are compliant with organizational and state/federal policy
~ Processes invoices, and related documents
Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive.

Excellent sales and negotiation skills
Detailed knowledge of inside sales strategies
Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
Proficient with Microsoft Office Suite, Google Suite, or related software
Proficient with CRM software
High school diploma or equivalent required
Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
Minimum 2 years of sales experience, including inside sales & telecom sales
~ Fluency in English and Spanish required
Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
Health Insurance Subsidy
~ Paid Holidays
~ Tuition Reimbursement
~ Professional Sales Training & Development Opportunities
~ COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.