IT Support Engineer

IT Support Engineer

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.