IT Support Specialist

Description

We are seeking an IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.

Key Responsibilities

Technology Assessment & Planning

• Evaluate organizational needs for hardware, software, systems, and technology projects.
• Monitor current and upcoming technology initiatives, issues, risks, and action items.
• Assist with planning and supporting technology-related projects and upgrades.

Technical Support & Troubleshooting

• Provide technical support for applications, hardware, and system-related issues.
• Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.
• Support users with computers, mobile devices, phones, inventory systems, and business applications.
• Research technical issues and implement appropriate solutions.

Systems Administration & Asset Management

• Document, maintain, upgrade, and replace hardware and software as needed.
• Maintain accurate technology asset inventory records.
• Support device lifecycle management, refresh, and deployment activities.
• Assist with system maintenance and operational improvements.

Procurement & Security

• Recommend and support the procurement of technology equipment and related resources.
• Maintain and support security controls across systems and software platforms.
• Ensure compliance with established IT policies and procedures.

User Support & Communication

• Advise users on technology solutions that support business needs.
• Create clear and professional communications regarding technology updates, issues, and resolutions.
• Develop user-friendly technical documentation, processes, and instructions.
• Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.

Issue Management & Escalation

• Escalate critical incidents, outages, and security concerns to appropriate technical teams.
• Track and manage incidents, service requests, and change activities through resolution.
• Collaborate with internal and external teams to address complex technical issues.

Additional Preferred Experience

• Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.
• Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.

Requirements

Required Qualifications

• At least 1 year of experience in IT support, technical support, service desk, or desktop support environments.
• Knowledge of IT Service Management (ITSM) processes, including Incident, Change, Service Request, and Asset Management.
• Experience troubleshooting hardware, software, and end-user technology issues.
• Familiarity with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Experience leading meetings and configuring audio/visual equipment.
• Strong written and verbal communication skills.
• Ability to create clear user communications and technical documentation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to gather information, analyze technical issues, and provide effective solutions.
• Proven ability to work collaboratively within a team environment.

Preferred Qualifications

• Experience supporting PC refresh, device deployment, or large-scale hardware lifecycle projects.
• Experience coordinating office moves, technology relocations, or infrastructure setup projects.
• Project management experience with the ability to manage multiple concurrent initiatives.
• Experience with healthcare technology environments, including EHR systems.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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