Contact Center Customer & Sales Representative

Job Description
Job Description
Naperville, IL (Onsite)
$17.25 during training, 18.25/hr + Uncapped Commission post training), ($19.25/hr for bilingual Spanish speakers from day 1)
Monday-Friday, 10:30 AM-7:00 PM | No Nights or Weekends

About Us
Oncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalities nationwide to deliver trusted home protection solutions.
Our people are
SUPERs
— Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.
What's in It for You?

Pay & Commission
Base: $18.25/hr ($19.25/hr bilingual Spanish)
At goal: ~$25/hr total (base + commission)
Commission paid monthly · Uncapped; earnings vary based on individual performance.

Top performers: $5,000–$8,000/month in commission
Ramp-up protection: commission floor for your first 3 months post-training*
(contingent on meeting attendance, productivity, and sales activity KPIs.)
Schedule
Immediately hiring for the 10:30 AM-7:00 PM shift · Mon-Fri, no nights, no weekends
5-week paid training at $17.25/hr, then $18.25/hr base once you hit the floor
Benefits
Medical, dental, vision · Short & long-term disability
401(k) with 4% company match · Generous PTO
Commuter benefits · Education assistance · EAP & wellness resources
Career growth opportunities
Generous referral bonus
What We're Looking For
1+ year in sales or customer-facing role (retail, call center, etc.)
Motivated by commission; resilient and goal-oriented
Strong communicator; comfortable with sales scripts and CRM tools
Able to multitask across multiple screens and systems simultaneously while maintaining accuracy on every call
Nice to have:
Contact center or phone sales experience in a high-volume setting
Home warranty, service plans, or subscription product sales
A track record of exceeding quotas in performance-driven environments.

Salesforce or HubSpot experience

What You'll Do
Sales
Sell home warranty, protection plan, and energy-related products through inbound and outbound calls
Identify customer needs and recommend solutions and overcome objections
Hit daily, weekly, and monthly sales targets while delivering excellent customer service
Customer & Operations
Lead consultative, trust-building conversations
Accurately log calls and follow-ups in CRM
Work with coaches to continuously improve your performance
Join our growing team and build a rewarding sales career while helping homeowners protect what matters most. Apply today!

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.