Home Internet Sales Representative | Killeen, TX

Job Description
Job Description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a
Home Internet Sales Representative and help customers stay connected with reliable, high-speed internet solutions.

This role is perfect for individuals who are passionate about technology and enjoy helping customers find the right products for their home needs. You will specialize in selling home internet services, guiding customers through available options, and recommending packages that suit their lifestyle and usage. Your focus will be on delivering value while driving sales performance. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities

Engage customers to assess home internet needs and usage
Recommend suitable internet plans, speeds, and bundled services
Educate customers on product features, benefits, and pricing
Identify upsell opportunities such as add-ons and bundled packages
Close sales confidently while maintaining a positive customer experience
Achieve sales and performance targets consistently
Document customer interactions and service selections accurately
Navigate multiple systems while assisting customers
Stay informed on product updates and promotions
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High School Diploma or equivalent
At least 1 year of sales or customer service experience
Strong communication and customer engagement skills
Basic technical understanding or willingness to learn
Ability to multitask and navigate systems efficiently
Strong attention to detail and organizational skills
Reliable attendance and schedule flexibility
Authorized to work in the U.S.