Customer Support Advisor (Parts & Service Sales)

Job Responsibilities

Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.

Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.

Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.

Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.

Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.

Continuous Improvement: Support initiatives to enhance Customer Service processes.

Skills

Experience with MRP software
Order Processing
Internal Collaboration
Problem Resolution
Administrative Support
Education/Experience:
Associate’s degree + 3–5 years of customer service experience.
Excellent organization, communication, and multitasking skills.
Comfortable in high-stress environments and adaptable to change.