Showroom & Sales Support Specialist

Job Description
Job Description
Help Create an Exceptional Customer Experience at Woodland! Do you enjoy helping people, staying organized, and being the person others can count on to keep things moving? Woodland Windows & Doors is looking for a friendly, organized, and dependable Showroom & Sales Support Specialist to join our team. In this role, you’ll be one of the first people our customers meet and an important support partner to our sales team.

You’ll welcome customers, coordinate appointments, answer questions, follow up with prospective customers, and help make sure important details don’t fall through the cracks. If you enjoy working with people, juggling different priorities, and taking pride in providing great service, this could be a great fit. This position is based primarily in our Roselle showroom, with flexibility to work at our Oakbrook Terrace showroom when coverage is needed.

Pay & Schedule
Pay:
$20.00–$24.00 per hour, depending on experience
Full-Time | 40 Hours per Week
Weekday hours:
8:00 AM – 5:00 PM
Saturday hours:
9:30 AM – 3:30 PM
Saturday availability is required as part of the regular workweek
One scheduled weekday off each week
Paid weekly
What You’ll Do
You’ll play an important role in helping customers feel welcomed, informed, and well cared for while keeping our sales team organized and connected.

Welcome showroom visitors and create a warm, professional first impression
Answer incoming calls and assist customers or connect them with the appropriate team member
Coordinate, update, and confirm customer appointments
Manage sales representatives’ schedules
Ask thoughtful questions to understand customers’ projects and gather important information for the sales team
Assist customers with general showroom and product questions
Demonstrate how window and door products operate and explain basic features
Enter and maintain accurate customer, appointment, and lead information in MarketSharp
Follow up with prospective customers from showroom visits, phone calls, website inquiries, and other lead sources
Route leads and customer information to the appropriate sales representative
Accurately process customer credit card deposits
Support customers and the sales team with scheduling, communication, and administrative needs
Keep brochures, samples, displays, and customer materials organized and stocked
Help maintain a clean, organized, and customer-ready showroom
Communicate customer questions or concerns to the appropriate team member
Look for opportunities to improve the showroom and customer experience
What We’re Looking For
We’re looking for someone who is naturally helpful, dependable, organized, and comfortable communicating with a variety of customers.

At least
2 years of experience in customer service, retail, showroom, sales support, scheduling, receptionist, or another customer-facing role
Friendly, professional, confident, and enthusiastic approach with customers
Strong verbal communication and interpersonal skills
Excellent organization and attention to detail
Ability to manage multiple schedules, appointments, and priorities while maintaining accuracy
Comfortable handling customer payments and basic math
Strong computer skills, including Microsoft Office
Experience scheduling appointments and maintaining accurate customer information
Comfortable learning and using MarketSharp or a similar CRM or scheduling system
Comfortable making outbound follow-up calls to prospective customers
Ability to ask good questions, gather information, and determine the appropriate next step
Dependable and able to work independently while also supporting a team
Reliable transportation and flexibility to work in both Roselle and Oakbrook Terrace when needed
Willingness to learn Woodland’s window and door products
Window, door, home improvement, construction, or building-product experience is a plus, but not required — we’ll train the right person.

Bilingual skills are also a plus. Benefits & Perks
At Woodland, we want employees to feel supported both at work and outside of it. Full-time employees have access to a competitive benefits package that includes:
401(k) with company match
Paid vacation
Paid time off
Paid holidays
Flexible spending account
Dependent care spending account
Employee Assistance Program
Employee discounts
On-the-job training
Weekly pay
\nCompany Description
Woodland Windows & Doors is a family-owned company where relationships, quality workmanship, and doing things the right way matter.

At Woodland, we value people who take pride in their work, help their teammates, and want to keep learning. We believe in providing employees with the training and support they need to become confident in their roles and understand our products and customers. Our values — Integrity, Faith, Quality, Teamwork, Humility, Innovation, Respect, and Diligence — guide how we work, how we treat one another, and how we care for our customers.

Company Description
Woodland Windows & Doors is a family-owned company where relationships, quality workmanship, and doing things the right way matter.\nAt Woodland, we value people who take pride in their work, help their teammates, and want to keep learning. We believe in providing employees with the training and support they need to become confident in their roles and understand our products and customers.\nOur values — Integrity, Faith, Quality, Teamwork, Humility, Innovation, Respect, and Diligence — guide how we work, how we treat one another, and how we care for our customers.