Merchant Ops - Noida - Senior Associate

Paytm is India's leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm empowers consumers and merchants with innovative digital payment solutions, helping bring more Indians into the mainstream economy through technology.

We are looking for a detail-oriented and analytical Chargeback Operations Associate to manage payment disputes, chargebacks, and transaction-related issues. The candidate will be responsible for investigating disputed transactions, coordinating with banks and internal teams, maintaining accurate records, and ensuring timely resolution of cases in line with defined processes and turnaround times (TAT).

Manage chargeback cases and payment disputes related to digital transactions.

Investigate disputed transactions, failed payments, refunds, and unauthorized transactions by reviewing transaction details and supporting documents.

Collect, validate, and submit relevant evidence to banks and payment networks within stipulated timelines.

Coordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams to resolve disputes.

Monitor pending cases, track resolution status, and ensure adherence to defined SLAs and TAT.

Maintain accurate records of chargebacks, disputes, and resolutions.

Prepare daily/weekly MIS reports and track operational performance metrics.

Identify recurring issues and support process improvements to reduce dispute volumes and operational errors.

Graduate in any discipline; a background in commerce, finance, or banking is preferred.