Operations Manager

Operations Manager

Reporting Manager: Sr Jewelry Ops Manager

Location: Mumbai, India

Level: M1

About the Role

We’re looking for a Jewelry Operations Manager to drive excellence in production efficiency, speed, quality, and cost optimisation. This role is responsible for ensuring customer inquiries are quoted and fulfilled at record speed, maintaining the highest product quality standards, and optimizing pricing through strategic vendor partnerships and internal efficiencies.

You’ll lead cross-functional coordination between merchandising, manufacturing, and logistics teams to ensure on-time delivery and continuous improvement in service metrics.

About Nivoda

At Nivoda, we’re reimagining how the world buys and sells jewelry. Our global marketplace connects retailers and suppliers across diamonds, gemstones, and finished jewelry - already powering over $300M in annual transactions and scaling fast toward our billion-dollar vision.

We’re bringing technology, data, and automation to a $350B industry that’s only beginning its digital transformation. The result? Explosive growth, massive opportunity - powered by a team that makes it happen.

Key Responsibilities

1. Speed & Efficiency

• Streamline internal workflows between CAD design, production, and sales teams.

• Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles.

2. Quality Control

• Maintain jewelry return rates below 1% annually through robust QC practices.

• Collaborate with factories to ensure adherence to quality specifications and standards.

• Conduct regular quality reviews and feedback loops to prevent issues before they reach customers.

3. Vendor & Partner Management

• Communicate and work with manufacturing partners to ensure consistent quality and timely production.

• Keep track of negotiated SLAs aligned with Nivoda’s delivery, pricing, and quality goals to ensure on-time delivery of our products

4. Cross-Functional Collaboration

• Partner with the in-house design team (Corel, CAD) to improve speed and accuracy of jewelry renderings.

• Work closely with sales and customer success teams to align production timelines with customer expectations.

5. Data & Reporting

• Leverage data tools (e.g ThoughtSpot, Excel, BI dashboards) to track inquiry fulfillment, production speed, and returns.

• Use data insights to drive continuous improvement across operations.

Qualifications

• 4-5 years experience in jewelry manufacturing, supply chain management, or operations (luxury or fashion experience preferred).

• Proven success improving speed, quality, and cost in a fast-paced environment.

• Excellent communication, and relationship management skills.

• Data-oriented mindset with proficiency in Excel, BI tools, or analytics platforms.

Why Join Us

At Nivoda, you’ll be part of a team transforming one of the world’s legacy industries with technology and data. In this role, you’ll be at the center of our mission - delivering exceptional jewelry faster, better, and more competitively than ever before.

If you thrive on measurable impact, operational excellence, and cross-functional collaboration, this is your opportunity to make a lasting mark.