Business Analyst II (Remote)

RESPONSIBILITIES

A client with Kforce is seeking a Remote Business Analyst II.

Summary

The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with team members as subject-matter experts. The Business Analyst will produce the requirements, screen mockups, and workflow documentation that the ServiceNow platform team will build against.

The role also supports planning for the migration of historical fraud records from SharePoint into ServiceNow, defining the data requirements and mapping in partnership with team. This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work gets done.

Key Responsibilities

Requirements Gathering

• Hold working sessions and interviews with team, and the extended divisional team to capture the functional and data requirements for fraud logging; Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today
• Translate requirements into clear, prioritized user stories and acceptance criteria that a ServiceNow developer or platform team can build against
• Define the fraud record data model - required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs

Industry Benchmarking & Screen Mockups:

• Research and gather reference data on how other companies capture and log fraud - the fields they track, screen layouts, categorization schemes, and workflow patterns

REQUIREMENTS:

• 3+ years as a Business Analyst on system implementation, workflow, or process-design projects
• Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs
• Process mapping and workflow documentation experience
• Comfort with industry benchmarking / competitive research to inform design decisions
• Data analysis proficiency (Excel required) for profiling and validating datasets
• Demonstrated ability to produce screen mockups/wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar)
• Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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