IT Analyst

Description
We are looking for an IT Analyst to provide dependable technical support for users across an office and warehouse environment in Waukegan, Illinois. This Long-term Contract position is suited for someone who enjoys solving day-to-day technology issues, improving end-user productivity, and supporting a broad range of devices and systems. The role will focus on maintaining stable desktop operations, assisting with connectivity and device-related problems, and contributing to ongoing IT improvements in a collaborative setting.

Responsibilities

Resolve technical issues involving desktops, laptops, printers, mobile devices, and business applications to minimize user downtime. Investigate connectivity concerns and perform initial network troubleshooting to restore reliable access to systems and services. Set up, configure, and support workstations, software, and peripheral equipment for employees in office and warehouse locations. Guide end users on technology tools, standard procedures, and best practices to improve effective system usage.

Administer user access by creating, updating, and maintaining accounts, permissions, and security settings. Complete scheduled maintenance activities such as system updates, backups, patching, and routine health checks. Track system behavior and identify recurring issues or risks before they affect business operations. Support IT initiatives by assisting with deployments, upgrades, and migration-related technical tasks when needed. Partner with internal technology teams to coordinate support efforts and maintain consistent service delivery.

Document resolutions, support procedures, and common fixes while keeping knowledge base content accurate and current. Requirements
Experience providing end-user support for approximately 150 employees in a combined office and warehouse environment. Hands-on background supporting Microsoft 365, Windows systems, printers, iPads, handheld scanners, and related end-user hardware. Working knowledge of Active Directory, Azure Active Directory, or Microsoft Entra ID for account and access administration.

Familiarity with basic networking concepts and the ability to troubleshoot common connectivity issues. Experience using ticketing platforms and remote support tools to manage and resolve service requests. Understanding of standard IT security practices and routine system maintenance processes. Strong communication, customer service, and problem-solving skills, with Spanish language ability preferred. Ability to work effectively both independently and in collaboration with broader IT teams. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

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