Business Analyst Field Workforce Management-H1B- Local to MO

Job Title: Business Analyst Field Workforce Management
Must-Have Skills

8 10 years of experience as a Business Analyst
Strong Field Workforce Management (WFM) experience
Hands-on experience with field/mobile workforce management tools such as:
Salesforce Field Service
Oracle Field Service / TOA
ClickSoftware
ServiceNow FSM
IFS / Clevest
Experience with technician scheduling, route/dispatch optimization, appointment/capacity management, or geofenced job execution
WFM experience must be with field/mobile workforce, not contact-center agent scheduling
Nice-to-Have

Strong requirements gathering and documentation
Experience investigating and resolving field workforce/process issues
Experience working with business and technical teams
Key Responsibilities

Analyze and document requirements for field workforce management and dispatch processes.
Support technician scheduling, routing/dispatch, appointment capacity, and field execution workflows.
Investigate workforce/process issues and work with technical and business teams to identify and implement solutions.