IT Service Desk Analyst

About the OCU Group

OCU Group is a global infrastructure and energy services business with more than 5,000 people globally delivering projects that power communities and support the energy transition.

Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group.

About the opportunity

We are looking for a Service Desk Analyst to join our team in Brisbane.

In this role you will be the first point of contact for day-to-day IT support across the OCU Group. As a IT Service Desk Analyst you'll will;

• Be the first point of contact for IT support, by phone, ticket or in person, across our Brisbane office and other sites.
• Set up new starters with everything they need to hit the ground running, from AD and Entra ID accounts to licensing and devices.
• Build, deploy and support Windows devices through Intune and Autopilot, from rollout to return.
• Troubleshoot Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and keep devices secure and patched.
• Support our core business systems and help roll out new platforms across the Group, getting hands-on with users at go-live.
• Handle routine Teams, SharePoint and access requests, knowing when to escalate the trickier ones to second line.
• Keep our knowledge base current so common issues get solved faster next time.
• Look after everyday tech around the office, from printers to meeting room equipment.

What you'll bring to the team

• A friendly and approachable manner, you're the person people are relieved to get on the phone when something's not working.
• Exposure to Windows devices, Microsoft 365 or a helpdesk/ticketing system is a bonus, but for this role, attitude counts for more than a CV.
• A qualification or study towards a relevant IT certification is a ideal, as is any hands-on experience in a similar role.
• A natural problem-solver who enjoys getting to the bottom of an issue.
• Comfortable picking up new systems and processes quickly, and confident asking questions when you don't know something yet.
• Organised enough to juggle multiple tickets and requests.
• A team player who's happy to pitch in wherever it's needed.

Why Join the OCU Group

• Be part of something bigger: join an international group operating across the UK, Australia and New Zealand.
• Grow with us: get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.
• Work on industry-leading projects: contribute to some of Australia and New Zealand's largest renewable energy and power infrastructure projects.

Apply now or for more information contact us at