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Full timeTechnology

Service Desk Analyst

EmergeSydney, New South Wales🇦🇺Australia

Why this role stands out

This hybrid Service Desk Analyst role at Emerge offers a fantastic opportunity to expand your technical expertise across a broad range of technologies in a dynamic environment, perfect for those who thrive on problem-solving and delivering exceptional support. You'll gain valuable experience with diverse infrastructure and applications, and your contributions will be key to ensuring seamless operations. Apply today to join a reputable company and enhance your career!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, New South Wales, Australia
Microsoft OfficeActive Directory

Job description

As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:

  • Windows 7/10
  • MS Office 2010 - 2016 and custom applications
  • Outlook Exchange 2010 - 2016
  • Lync / Skype for Business 2010 - 2016
  • Thin Client / Virtual Machine environment
  • Banking / Finance experience preferred
  • Trade Floor experience preferred
  • Printers and other peripherals
  • Smart device support
  • VOIP and Telephony
  • Audio Visual support
  • Active Directory
  • ServiceNow
  • Data Centre


Key responsibilities

  • Provide great customer service
  • Resolve technical issues and escalate when required
  • Manage Desktop tickets
  • Deploy desktops, laptops and peripheral devices
  • Banking / Finance background preferred
  • Data Centre knowledge encouraged

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