ICT Support Helpdesk Engineer

Are you a dynamic, energetic engineer with a knack for customer engagement? We're actively seeking an ICT Customer Support Helpdesk Engineer to become an integral part of our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to end-users, troubleshooting hardware and software issues, and contributing to the overall efficiency of our organisation's IT infrastructure. If you are a problem-solver with excellent communication skills and a genuine passion for helping others, this is an exciting opportunity.

Who We Are - Boileau Business Technology:

Boileau Business Technology has been a trusted South Australian icon for 35years. We create tailored end-to-end managed services in IT, telecommunications, digital signage, digital visitor management, and print that makes business thrive. Boileau started as a copier dealership in 1989 and incorporated telecommunication services shortly after. We've continued to expand on the IT products and services we provided and now we continuously exceed our clients' expectations across the spectrum of business technology.

The Applicant:

• Calm problem resolution is essential, especially in high-pressure situations. It allows the helpdesk engineer to navigate conflicts, manage expectations, and work towards solutions without escalating tensions.

• A positive attitude, combined with good listening skills, contributes to clear and effective communication.

• Good listener allows the helpdesk engineer to grasp the details of user issues accurately, and itis crucial for effective troubleshooting and providing targeted solutions.

Experience in:

Helpdesk Experience:

• Ticket management: Handling and resolving support tickets efficiently.

• Customer service: Assisting end-users with a focus on user satisfaction.

• Troubleshooting: Diagnosing and resolving technical issues through effective problem-solving.

Microsoft 365:

• Exchange Online: Managing email services, mailbox configurations, and troubleshooting email-related issues.

• Teams: Supporting communication and collaboration through the Microsoft Teams platform.

• Office Applications: Assisting users with various Microsoft Office applications.

Active Directory:

• User account management: Creating, modifying, and deactivating user accounts.

• Group policy management: Implementing and troubleshooting group policies.

• Security: Ensuring proper access controls and permissions.

• Troubleshooting: Diagnosing and resolving issues related to user authentication and access.

The position is office based and working hours are Monday to Friday 08h30 to 17h00.

How to Apply:

If you are ready to take on a challenging role that combines technical expertise with excellent customer engagement skills, please submit your resume and a cover letter outlining your relevant experience. We look forward to welcoming you to our team!