IT Manager

Job Title: IT Manager
Location: Clarksville, TN - Onsite

Type: Permanent

Job Summary

We are seeking an experienced IT Manager to oversee IT infrastructure, network administration, end-user support, cybersecurity, and Microsoft 365 services across multiple plant locations. The ideal candidate will be responsible for maintaining reliable IT operations, managing hardware and software systems, troubleshooting technical issues, coordinating with vendors and managed service providers, and ensuring the security, availability, and performance of IT resources.

This role requires a hands-on IT professional with strong technical troubleshooting, infrastructure management, communication, and coordination skills, along with a willingness to travel to different plant locations as needed.

Key Responsibilities

• Manage and maintain IT infrastructure, including LAN/WAN, wireless networks, VPNs, firewalls, routers, switches, servers, and workstations.
• Install, configure, upgrade, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
• Administer Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint, user accounts, and email systems.
• Manage Active Directory or equivalent directory services, network logins, user permissions, file access, and account provisioning.
• Administer IP addressing, DHCP, DNS, RADIUS, and physical or virtualized server environments.
• Monitor network performance, investigate connectivity issues, identify system vulnerabilities, and implement corrective actions.
• Maintain antivirus and endpoint security solutions and support cybersecurity initiatives involving threat detection, mitigation, and prevention.
• Manage help desk operations, track service requests, document resolutions, and maintain accurate IT support records.
• Perform routine system maintenance, software updates, hardware upgrades, security audits, backups, and disaster recovery support.
• Prepare and deploy IT equipment and software for new employees, including account creation, device configuration, and application installation.
• Support IT operations across multiple manufacturing plants, responding to technical issues and minimizing operational downtime.
• Coordinate with vendors, managed service providers, telecommunications providers, and internal IT teams to resolve technical issues and maintain service quality.
• Manage IT inventory, procurement, hardware and software purchasing, vendor relationships, and maintenance agreements.
• Support landline phone systems, telecommunications infrastructure, network cabling, and related services.
• Maintain IT documentation, including network configurations, equipment inventories, user accounts, maintenance activities, and system changes.
• Develop and implement efficient IT procedures, standards, and policies aligned with organizational requirements.
• Provide technical guidance, training, and support to end users while communicating issue status and resolutions to stakeholders.
• Coordinate IT projects, prioritize competing tasks, and contribute to infrastructure improvements and technology planning.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline, or equivalent relevant experience.
• Approximately 3–5 years of related experience in IT infrastructure, systems administration, network administration, or technical support.
• Hands-on experience supporting Windows-based environments, end-user computing, hardware, software, and enterprise IT systems.
• Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPNs, routers, switches, wireless networks, and firewalls.
• Experience administering Microsoft 365 services, including Teams, SharePoint, and Exchange.
• Knowledge of server administration, virtualization, user access management, and network security.
• Experience with help desk ticketing systems, IT documentation, troubleshooting, and incident resolution.
• Knowledge of cybersecurity principles, endpoint protection, threat prevention, and disaster recovery.
• Experience coordinating with third-party vendors and managed service providers.
• Strong analytical, problem-solving, communication, organizational, and stakeholder-management skills.
• Ability to manage multiple priorities, support users across different locations, and work independently.
• Willingness to travel approximately 25% of the time.
• Valid driver's license.

Preferred Skills

• Experience supporting manufacturing facilities, industrial environments, or multiple plant locations.
• Experience with IT asset management, vendor management, and technology procurement.
• Familiarity with network monitoring tools, system performance analysis, and infrastructure troubleshooting.
• Experience supporting business continuity and disaster recovery activities.

Work Environment and Physical Requirements

• Must be able to work in a manufacturing or plant environment that may involve heat, noise, moving mechanical equipment, and airborne particles.
• May occasionally need to lift or move equipment weighing up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

TRAVEL REQUIREMENTS

Travel is required about 25% of the time. 

“Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.”